crawley borough council housing repairs

This cookie is used to store the language preference of the user. Pay for a garage or parking space. Report a repair Adaptations to your home We can help. List First. Request a FREE property inspection to find out how much your claim is worth. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Small repairs and odd jobs Domestic help Meals delivery All services . Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. These include: You might need your councils written permission for work you do. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Content and site Copyright Crawley Borough Council 2020. Buying a council property. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . These cookies do not store any personal information. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. The team were very helpful and understanding of my dangerous situation. If you are not a council tenant, please call our contact centre on 01293 438000. If you are dissatisfied with the service you have received, you should contact the relevant department. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. Find out the latest coronavirus information on housing and homelessness. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Crawley Homes has implemented a new housing IT system. Visit us. Analytical cookies are used to understand how visitors interact with the website. 1986 Crawley Borough Council election. We value all kinds of feedback. Internal deterioration such as damage to carpet, walls etc. Before you contact them, they will expect you to have given us a chance to deal with your complaint. The Housing Repairs service is critical to our tenants and leaseholders. Map. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Council tenant rights and responsibilities; If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Thank you for your patience. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Tenant and Leaseholders Housing Repairs Review questionnaire. We can help make it easier and more accessiblefor you to live in your council house. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Was this review helpful? This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Housing. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. These cookies do not store any personal information. The cooperative is reducing the supply of hot water due to. As per your tenancy agreement, you must allow us into the property to service appliances. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. More details are in our Complaints policy. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. All rights reserved. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Our aim is to sort as many complaints as possible at the first point of contact. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. All rights reserved. The council should repair any damage caused by maintenance or building work. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 701 were here. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Join our housing register and apply for council housing. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Services available to private rental tenants in Crawley, including grants and loans. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. There are another 15 similar residential tower blocks around the borough. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Housing Disrepair Dont worry we wont send you spam or share your email address with anyone. If you are a tenant, please report your non-emergency repairs online. Are you a Council or Housing association Tenant with housing disrepair issues? Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Failure to do so could give you grounds to make council house disrepair claims against them. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Section 1. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Harbour Exchange Square Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. . The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. E14 9GE Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. We will attend within 4 hours to make the situation safe. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. These may subsequently be treated as a complaint if we dont deal with the original request. Crawley Borough Council has considered your request and decided not to provide you with this information. While repairs may fall under the developer 's guarantee during the . Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Home Housing Housing Search our site Search. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Fire safety All properties should have fire alarms fitted and serviced regularly. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. A stopcock is a valve for turning the cold water system in your home on and off. Get in touch. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. Posted in . Housing Enforcement Officers liaise with landlords and agents to fix disrepair. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk