plantronics mute on mute off problem

I have four headsets all of them are Plantronics edge. Plantronics Voyager Focus Uc Mute On Mute Off Issue. Unplug the AC power from the charging base. Nov 3, 2022, 5:42 PM. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Teams call controls on jabra headset not working. Teams call or Teams meeting? 4. To your questions: 1. @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! Don't buy Plantronics products, especially the Voyager Edge. I also have the same exact issue (In my case, also happen to use Aftershokz). Used black electrical tape to cover both sides holes on the round section. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Special Bargains! @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. Probably it also affects another setting, but I have no negative impact. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you very much! Simply download the Plantronics hub (application) on your device. While the call is active, mute the call from the device or Lync. To unmute the device, click Unmute. But the best would be to have some configuration possibility here. Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. I have same issue with my Voyager 5200. Ive been using the Savi 8220 headset for over a year now with little issue. any oficial solution about my voice fading away due to mic or noise canceling issue? I have tried cleaning microphone with Alcohol and then using compressed air. Yes this is a MS Teams issue. So could you try to change another microphone device to see if it can be reproduced? mightymikeamps. When I heard "no" I told them their pictures are deceiving. Well, though this works. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! I have a new Plantronics Voyager UC and I have the same problem. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off. In addition, please try to change another device to see if this issue can be reproduced. Since it was several years old, I purchased new one, same problem, had it replaced & same. Not great. Jun 14, 2020 by 2. iMac connected with BT 600 Whats up? So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. But in the latest version of the HUB there's no such config item anymore. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. Go to service centre and get replaced it yet again ??? (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. The technical storage or access that is used exclusively for statistical purposes. @gonzoxxxxx. If this setting is off, then you will get an echo, bad sound quality or no . Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. I think it might be a great feature, when you attend a call not looking at Teams app. Poly Studio Room Kits for Microsoft Teams Rooms. In my case, microphone recorded static, something like crackling noise. @rohitdhavade. (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). He is a regular speaker at events around the world. I can't understand this warning message can't be disabled. 2023 Plantronics, Inc. All rights reserved. You are a hero. hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. 10% OFF. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. Thanks for your advice. I can hear callers but they cant hear me. I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. Although, not sure how warranty would be valid or not outside US, for me it's very important. Does it work sir? To mute or unmute your headset, click the headset icon in the System Tray. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: THANK YOU VERY MUCH! I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. 5. (plantronics legend headset) . 4. If the call can still not be unmuted, perform the following: 3. I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. . And the so called voice system never works. iPhone Settings > Bluetooth > On*. 8-7. The login page will open in a new tab. This is your best bet to resolve the issue. Valentina F, sb.fitness79 Before it used to mute the app only. So, I guess that I am on the right version, correct? While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. Hello. All good now. The fading issue has only just started in the last week. 10% OFF. For more information, please see our But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! Ravi Hossur Set up a conference call. thanks for letting us know that it needed a software. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. . Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting). Android Settings > Bluetooth: On > Scan for devices*. Many thanks, this worked for me. I can hear callers but they cant hear me. But Some of the plantronics headsets are really good, But this is not good product. Since we are using Plantronics headsets we already contacted . First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). 8-6. Entdecke Plantronics Voyager Bluetooth Headset in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! Naniwayuri 3 yr. ago. Please log in again. Plantronics Mute On Mute Off Problem. I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. I dont need a toast and windows noise. I'm now very hesitant of buying another Plantronics headset. The unit I have has been working perfectly since new and almost 10 months old. If you were encountering an issue and it is now resolved, please change the post flair to Solved! I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. So, time has passed, but the audio feedback that mute is on or off is really annoying. In the System Properties window, click the Hardware tab, and then click Device Manager. @lorisvalentini. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. I have found this settings on my own, it works for me too. The sound in my headset is distorted or I can hear and echo. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. Looks like I'm not the only one by far!? they made an exception for me. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). So something is causing my voice to seem like background noise. I've found a workaround. no mute/unmute beep but using Webex Audio it does. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? It happened after the latest firmware upgrade. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. I am just a simple volunteer in the community like everybody else. Then wiped off with a paper towel. 10% OFF. I agree this is very disturbing, as it is common to go in and out of mute in a call and I would prefer to do it without the disturbance of ladyvoice: "TO UNMUTE YOUR LINE - BLA BLA BLA BLA". Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). @olawaleyussuff. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. You could try pressing the physical mute button on the headset and see if that works? The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: Dec 6, 2020 by ;) ), Have a nice rest of the day (mine will be better for sure ;) ). @jeanfranco81871. I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. It would simply do nothing. J recently had the same issue, but I'm using a Plantronics headset. 1. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Reset Sensors 1. @heartbeat927, I have the same problem. SHOW DEAL. - edited To mute a call you need to briefly press the mute. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. This is delivered by your headset manufacturer. Thank you! @Ronald Miranda I could still hear them. Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. Yes & yes, 3. Deal. 4. Sander ten Wolde, Dave Blankenship Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. Find answers to your questions by entering keywords or phrases in the Search bar above. Will allow me to hear the tone of the keys being pressed. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. @fkirkland, Dang! Ricky Soewardy. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. I placed tape over that and it helped greatly. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. Press J to jump to the feed. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. They also should have an answer for "What is in the box". If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. The desk phone talk button on the base will turn solid red when the headset is muted. Wearing the Voyager 5200, tap the call button to test sensors. Join Savi headsets manually While on a call, press the USB adapter's recessed subscription button with a pen or paper clip. Why is not developed this option? My phone does not find the headset during a call or while listening to music. I dont see the options in the app. Very annoying for an expensive headset. Just got it back few days ago. I didnt see any response to your challenges, so Ill see if I can help. My headset is hooked to my phone at the office. I did the test above (covering the noise cancellation sensor) and my problem went away. Your headset sets itself as the default audio device on your phone or computer. All of them is normal. its all up to date using hub software. unless it doesnt like iphones. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. Identical problem here. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. Scroll to the settings and turn off the headset sensors and HD voice. 3. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. Any ideas? Honestly for a headset this expensive, these types of issues are completely unacceptable.