Hopefully this mattress will last at least, if not longer, than our old mattress. Getting in and out of bed is noisy. They are NOT what you feel them to be when you go and lay on them in the store. Great prices. So your delivery window is pretty much 8 a.m. until 4 p.m. Read review. When I reported this to the store attendant, the reply was that I am out of warranty.come and but a new one! He called a few hours later and was told he couldn't return it. There was an issue there which he helped me fix too. I've just bought my 3rd mattress from The Original Mattress Co. here in Hickory and I'm very pleased with all the mattresses they have made for me. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. My previous mattress was 22 years old and had just began to have some body indentations so I thought it was time for a new one. Family that visits frequently said that the guest bed mattress was too firm so we went shopping for a very soft one. Brought it back within 2 hours. ", "The firmness of this mattress is great for my bad back. Paid $1800 for this mattress. In October of 2019 my wife and I purchased from Original Mattress Factory two TwinXL Style Plus Pillow Top Mattresses and two Adjustable Bed Units. Everything was in stock and they threw it all in the van for me.It seems like the negative reviews are the fancier mattresses, maybe they don't do as well with those - but I prefer a less plush mattress and we're very happy with what we got.VERY low pressure sales, very happy with the mattresses. Boy did I screw up! I've literally slept in every day since I bought the mattress (Serenity Memory Foam) about 2 months ago. Do not buy from them!!! Thank you for continued loyalty, and be well. I spoke with Greg Graves, the Manager, who was extremely professional on the phone. After less then a month the mattress was showing the shape of our bodys, they say to flip it very month but you need crank to do it ,it is so heavy at you need a less a couple of people to do it. Their options include the Classic One, Classic, Classic Luxury Firm, Classic EuroTop, and Classic Plush. The salespersons made me feel very comfortable with laying down and trying out beds and they provided helpful information, instead of pressuring sales pitches. Totally mislead by the sales person. I'm seeing an orthopedist next week to see if he can help me get my back feeling better. Do NOT shop at this company for any product. The delivery men were very friendly and efficient. With the box spring my own bed is a platform bed which might be why my girls' beds feel so comfortable, it might be the box spring.My husband and I are getting a new bed soon and we will definitely use the mattress factory again. WASTE OF MONEY AND TIME. I am into day 6 of sleeping on the mattress and my lower back pain and neck pain have returned with a vengeance. More reviews for Original Mattress Factory in Pittsburgh, PA . Highly recommend Original Mattress Factory.It was recommended to me by Consumer Reports. I came in with a battery of questions for the salesperson, and he was very thorough with all his answers. They also have a custom line for those that are looking for something that is more specific for them. Excellent customer service! Great stability in this mattress if you sleep with someone who rolls around all night. She was blown away by all the information laid on her. I can feel the springs when I lay down. I have so much regret. We replaced a 15 yr. old ortho from OMF. Have ordered new mattress and sleeping in a recliner until then has almost cured my back problems. Another $60. It is now Jan. 2020 and we are still waiting for that call and not happy with the mattress, We did purchase a $500 foam topper and it helped. We won't buy from them again though. We didn't have a lot of money to spend and bought a double sized, supposed to be 10 inch deep mattress. Sink in, sit up to tur, Worst experience ever buying bedding. It took us 18 years to buy a new mattress. Both my wife and I sleep like babies on this mattress. ", "Salesperson was not pushy, but offered a wealth of information to help us make our decision. Will definitely buy again if I need another! They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. Don't waste your time at other places. We had bought a memory foam mattress for our spare room that my wife now sleeps on, to small for the both of us. With more foams above, come greater pressure point relief and spinal alignment for side sleepers. The mattress could not be returned unless it was defective.Ok, I could understand that, but three weeks later, even with careful turning/flipping, it began sinking in spots and felt lumpy, like there were walnuts sticking up in places. He was only willing to sent out a service call yo prove that the size of the bed was not an issue they were willing to fix. They told me they would come check it out. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. To show localized store recommendations enter your location. Back has never felt better for this side-sleeper. How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? The salesman did not try to trap me or waste my time with promotions. available mattresses, each of Original Mattress Factory Serenity's The purchase process was easy and a quality product was delivered at the time arranged. Click here to learn more. When I lie down, I sink! your criteria. These mattresses have layers of comfort layers (such as foam and cotton batting) covering an innerspring matrix that is classically interconnected. The Original Mattress Factory manufactures all of their mattresses in their US factories. We were his first customers the next day, Wednesday, 27 November. The cons: Not many firmness options and some had durability issues. Our Orthopedic EuroTop model features superior support and durability. In fact consider another retailer all together. With over 50 shops across the east coast & an online store. Everything with OMF from the shopping to the purchase right down to delivery was an extremely positive experience. your criteria. Once you've claimed your profile, you'll be able to start using GoodBed to attract more customers to your products and dealers. Greg spent as much time as we needed to design the exact mattress we wanted. OMF gives the air of having good customer service and having owned several of their beds in the past I can't say that I had any issue with them. The store was super dismissive and rude. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. While we strive to provide useful metrics for the benefit of shoppers, we cannot certify their accuracy at any given time due to potentially incomplete and inaccurate data sources.Furniture shopping is an oftentimes tedious and mundane task. Love the comfort and have kept up with the recommended rotation to ensure proper wear. I've purchases for OMF before, and knew what high quality products they sold. They offer a service to rotate and flip my mattress. When we arrived home, the delivery men weren't too far behind us. Product sells itself. DO NOT BUY these mattresses!!!!! They told us that every orthopedic mattress they have is highly supportive (9/10) and we should choose between them based on comfort, so that's what we did. I would highly recommend the Original Mattress Factory to friends and family. Highly recommend them for an awesome night of sleep. I was happy and I bought the bed. STAY AWAY. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! I recently purchased a mattress and springs from Sean at the Freeport Road store and was better than could have ever thought pleased with the sale and expert delivery people. This could be due more to quality control issues, so you may or may not experience this yourself.The pros: Their mattresses are made with mid-grade materials in their US factories.The cons: Some have experienced durability issues over a shorter period of time than average so if you have a larger body type, make sure to do more research. Horrible sales person, instructions on how to enable JavaScript in your web browser, each of Original Mattress Factory Classic's I even bought a mattress topper to see if it helps and the mattress is so sagged even the topper is, I would never recommend that anyone ever buy from there, the worst mattress ever! Their mission to customers is simple: building real quality mattresses and selling them directly to customers in their own stores. After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! More info. The majority of their stores are located in the eastern United States, but the company ships anywhere in the continental U.S. Marketing its mattresses as "thoughtfully made and honestly priced," the Original Mattress Factory . Reg. Avoid like a plague!! The delivery guys were in a rush, dropped the expensive frame. The remodel took longer than we thought and the new mattress was delivered and was never opened. Sign up to receive OMF updates, sleep and mattress care tips, and more. The sales person I spoke to was rude and constantly interupted when I was speaking. Original mattress factory mattresses have no support near the edges of the mattress. Editor's Note(s): The Original Mattress Factory has a strong mattress craftsmanship legacy. We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. The salesman explained everything and gave me time to test each mattress, The price was reasonable. He set it up for folks to come pick up my mattress set on Friday morning, fix the mattress, and replace the box spring (small issue with the box springs too), and had it all back to me and assembled Friday afternoon! Maybe they do, maybe they don't, does not matter. They don't really give you one. Want split box springs for your queen bed? Incredible. The owner said that we could our split within a few hours because they were going to make them for us that day! I am extremely pleased with my purchase. Very happy with our experience here. The pros: Multiple firmness options for all-foam mattress varieties. Companies in the GoodBed community believe in providing consumers with straightforward information, quality products, and good service. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. 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