I'm livid right now. After the request is made, sellers have 24 hours to either confirm theyve shipped the item or approve the request for cancellation. She's a sure buyer, she says. Maybe it's too confusing, or you just don't have the time to deal with it; they're there to handle it for you. Buyers can ask to cancel an order any time before the seller confirms shipment. The buyer messaged me asking if I could "please ship today." Option 2. Super helpful if you intend to cross-list across online marketplaces. Yikes, $350 is a lot. Cancellations are not used in your overall review count and will not have an impact on your star rating. Buyers can ask to cancel an order any time before it ships or if the tracking hasn't updated for 7 days. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. I ordered a game off of Mercari and the seller shipped it. Search for the Cancel Anything product on DoNotPay. After being on the hold with USPS for 30-45 mins, I finally got through to someone who said they would attempt to intercept the package (no guarantee) but Mercari would have to fill out an intercept form on the USPS website and pay a bunch of fees. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. That's not the same thing. As a rule of thumb, act fast. For items that were listed more than a month ago, we recommend reaching out to the seller before purchasing to make sure the item is still available. did you wait 7 days before you shipped? They make matters worse for sellers by returning your item in an altered/ruined/soiled condition or sending a different, inferior (or gasp, a counterfeit!) Now the buyer claims she hasnt received it even though the tracking shows delivered. Package has failed to be intercepted for some reason, but this is probably a good thing since if it gets to the final destination, I will get paid. Quality 539. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. If you choose to wait longer you can. could tell you why Mercari had to cancel that user and the sale. If the seller has confirmed shipment, we want to allow enough time for a package to be delivered even if there is an error with the tracking preventing it from receiving updates. The item was delivered on *****. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Create an account to follow your favorite communities and start taking part in conversations. To cancel an order: Find the "order status" of your order. No return requested so maybe they changed their mind or just couldnt be bothered. Outside of that, Merc might be nice and let it slide if USPS scanned within a few minutes of the cancellation, but an hour or more and you'll be fighting an uphill battle. The item went to another buyer. Press question mark to learn the rest of the keyboard shortcuts. A proper business would admit fault, apologize and pay me the damn $12 minus the fees which would amount to a meager $10 anyways which is pennies to them. That notification only shows up when you cancel the order. I received a mercari message that an item had been returned. So, as a seller and owner of your online business, always check your messages and order status page at regular intervals to ensure you're not overlooking any requests, cancellations, or everything in between. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. If they do that, when you get it take lots of pics when you open it. item. For your peace of mind, you may want to avail yourself of the Shipping Protection offered by Mercari. The buyer then messaged me to send h. I purchased an iphone and mercari canceled it before it was shipped I sold an item on Mercari on *****. and our I never would have gotten involved with "intercepting a package" for a $12 item. I bought an item on Mercari and then the seller cancelled the order without notif. Positive reviews (last 12 months): 2.5%. Even if some companies aren't vague about the process, they may still charge you a cancellation fee or only give you a partial refund for doing so. The question, though, has evolved to: "Are there buyer scammers on Mercari?" :'). Even if I get the product back, I'm not being reimbursed for the packing materials and gas I used to drop off the shipment. You don't have to deal with customer service or unhelpful store employees; all you have to do is answer a few questions, and DoNotPay will send Mercari a cancellation letter. Cookie Notice I tried intercepting the package but it says it's ineligible What the hell Mercari? 3 Typical Mercari Scams Every Seller Must be Aware Of. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Carefully package your items with the right box size and shipping label to avoid any buyer's claim of the returned item being damaged on the way back to you. Press question mark to learn the rest of the keyboard shortcuts. I cancelled transaction. I'm not too pleased. Mercari. Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Disclose even the minutest flaws. Is Mercari USA Only? I'm asking on behalf of my boyfriend. This tends to happen with high-value purchases like jewelry or designer handbag. Mercari has a consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases. (More details and help on this Tutorial ). I got home less than an hour later and I logged in to to confirm shipment and I couldn't find my listing any where. r/Mercari Shipping price . I would wait til item is delivered then ask Mercari to reimburse you since they are the ones who cancelled the sale. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. For your peace of mind, you may want to avail yourself of the Shipping Protection offered by Mercari. Because ratings cant be submitted for a cancelled transaction, order cancellations appear under the reviews of the user who cancelled. Definitely do not ship. It is important that the package is intervened and does not make it to the original buyer for a few reasons. If shipping yourself, consider availing of courier's insurance, and don't forget to enter the valid tracking number into the Mercari system for shipment visibility. If the order ships but has not been tracked you will have the option to cancel in 7 days. To view your available coupons go to Profile > Settings > Coupons. Aside from the size printed on the label (which you can also take a photo of), include the actual dimensions as much as possible. Answer (1 of 2): You are in control after three days. Mercari chat blocks personal information and any attempt to share social media so we can't ask for the information outright. WTF, I NEVER WANTED TO INTERCEPT THE PACKAGE in the first place, this is something Mercari requested I do and now they are acting like I should be responsible for all of this. It really is that easy! Update: My package failed to get intercepted and so it was delivered to the final destination according to the tracking. However, the actual time it takes for the refund to be available in your account will vary depending on the payment method used. If the tracking updates to show a delivered status or the buyer has confirmed receipt, Mercari will review the transaction to confirm the following; If the transaction qualifies for reimbursement, the seller will be issued payment in the amount of the sales profit. PSA: If you double box when packing using recycled boxes, make sure you mark on the outside so buyers can see it (because apparently my buyer did not bother to inspect the 2nd box as seen in the picture) . There is an exception for buyers who cancel because the seller cannot fulfill the order. 'In honor of imnotlegolas for starting this subreddit. Going to court may sound scary, but it's better than being taken advantage of. This helps keep buyers and sellers updated on how often they are cancelling their orders. This is the worst customer service I have ever seen. While there are inconsiderate buyers who have made a habit out of returning/refunding, there are those who are simply having a bad case of buyer's guilt and are just looking for a little assurance that what they've got is worth keeping. Sit back and relax while we do the work. Either way, canceling an order can be quite a hassle, especially if the company is vague about how you can do it. Returns 557. Sometimes tracking will stop updating while the order is still on its way to the buyer. This buyer has no photo and nk ratings. Abide by the marketplace guidelines. Mercari says they try to make sure both the buyer and seller are treated fairly, but it's still up to the seller in the end unless a situation requires Mercari to step in. If a company isn't being helpful, you may want to escalate the issue and take them to small claims court. To cancel an item, select the item you wish to cancel and select the 'cancel order' option. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Mercari isn't the only company DoNotPay can help you cancel an order or reservation. I just want to make sure I'm not losing money potentially. For more information, please see our I updated my original comment. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. If you need to cancel an order, our team works hard to make sure its fair for both the buyer and the seller. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: And what is not eligible for return or refund: Almost all above points allowed for return/refund item not as described, undisclosed damage, incorrect/missing item could easily be prevented by the seller through complete, honest product descriptions. In these cases, buyers will not be re-charged for the item. With this, we hope that you'll be more mindful of your transactions and not end up a victim of any Mercari scam. Letting OneShop handle the automatable tasks would help. Or did you ship on your own? Im having the same issue and not sure what will happen. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter. I have about 75 sales done on Mercari and this is the first time this has happened to me. If you happen to lose over a claim, chalk it up to e-commerce seller experience and have the resolve to protect yourself better next time. DoNotPay will always have your back. Once the request is made, sellers have 24 hours to either confirm shipment or approve the cancellation request. If a seller prematurely cancels the transaction they are not eligible for reimbursement. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. I sold an item on Mercari and the order was cancelled on the way to the buyer. However, once you've rated a seller, a refund cannot be requested. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Mercari will automatically complete a transaction 72 hours after an item is shown as delivered. Mercari does offer a $200 shipping protection with each order. Always know Mercari can't get every crappy seller off the app and it's in their best interest to see transactions completed so they get payed. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The item was received and I never heard from them. I went over to the app to deny it because I had already dropped it off and there was no option to deny it.. turns out Mercari had canceled the transaction why the hell would they not have something in their system that would keep this from happening once the order had already been marked as shipped? may have crossed every seller's mind when the Japan-originated online marketplace first started creating a buzz in the US. If the seller doesnt respond in time it at least for me means . Under the Distance Selling Regulations, it states that I have a right to; - have goods or services provided within 30 days after the order was sent, unless otherwise agreed.