In order to try this fix, you need to delete your apps data. 5. Lets Find Out! If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Hue uses these connections to create their surround lighting experience. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. For example, HDMI 1 could be the name of your gaming console. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Open up "Settings" on your iOS device. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. For that reason, you should always make sure that the WiFi signal reaching the system is strong. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Your TV connects to the output with a short HDMI cable included in the box. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Other users have experienced problems with the app related to how it stores data on your PC. They recommended I change the cable between the Sync Box and my TV. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. This site contains user submitted content, comments and opinions and is for informational purposes UU. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Description. You can install this app on your device. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Lets go through some of the most common bugs and how you can fix them quickly and easily. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. I press Sync and it starts working but still says no signal detected. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. This method has helped many people solve connection issues. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. A: Answer. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Continue with Recommended Cookies. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. User profile for user: Create an account to follow your favorite communities and start taking part in conversations. Turn off Dolby vision when using sync box works. I will list some issues to see if you have had them. There are applications that claim to work on Smart TV's with this box however they do not work . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I got the same issue. See all the updates weve made to the Hue sync box to improve the surround lighting experience. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Aug 21, 2020 5:09 PM in response to i_rina. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. AVForums.com is owned and operated by M2N Limited, Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Hopefully with working files this time around! Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. UPDATE: I was able to fix this issue thanks to @tweethue! Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Im looking to get into Hue lighting for the first time to go with my PS5. Here I will give some suggestions if you will have some glitches. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Press the button on the Hue Bridge. So it's the sync box that's got the problem, not the wifi. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Aug 20, 2020 9:53 PM in response to i_rina. Yes I've tried everything you mentioned on your comment. Users are divided on this particular feature. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. New technology and new devices will always have some problems for many users. I have a 4K Apple TV and a Sonos Arc. This is a pretty glaring problem. Obviously the lights won't sync because the hue sync is not connected. The cable box should run thru the receiver. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. However, whether its the app or the physical box, both systems are known to have some issues during connection. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. These are devices that boost the range and performance of your Wi-Fi router. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Really, I'm the first to have these issues? Both of these issues can be fixed with these quick tips and tricks. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Sync your on-screen TV content. So you should consider a couple of things like your WiFi connection. APs are often best used for devices that dont need a 100% steady internet connection. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Or experience the music that you are listening to transports you to a different universe? Who knows? So, it would seem I'm the only one having this issue. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. How does this all work? Is this normal? There is already the way of entertainment in our modern lives. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Is there a way to force the Apple TV 4K to send Dolby Vision? However, it just supports 60Hz inputs currently. Theres another problem that has to do with how you set up your Hue Sync Box. Does the Sync Box come ON when the TV is powered on?" Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. POWER ON AUTOMATICALLY. Press J to jump to the feed. When lots of users have various problems, they dont know how to solve even if they do the various test. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . If you have not created one, you can do so in the Hue app. 4K does not work, yet. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). I don't seem to have Dolby Atmos though in Netflix? Your email address will not be published. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Smart Plugs and Your Home: Is Radiation a Silent Threat? Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. So you can reinstall your previous version and uninstall your current version easily. Looks like no ones replied in a while. 2018-2023 Signify Holding. Similar to the previous one, this one is also easy to solve. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. My AVR supports Dolby vision pass through. If you have any questions, feedback or suggestions about this article, please leave a comment below. APs are also best used for devices that dont require a 100% reliable internet connection. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of If you havent done that yet, first install your Hue Bridge. You are using an out of date browser. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Just a case of waiting for some offers with Black Friday looming. But whats causing the connection issue you may encounter. (2 ways), Are Philips Hue Bulbs Bright Enough? What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Press question mark to learn the rest of the keyboard shortcuts. Is your Hue Bridge connected and added to the Hue app? Even video games they feel like theyd be too distracting. (6 Safety Tips). Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. We and our partners use cookies to Store and/or access information on a device. Save my name, email, and website in this browser for the next time I comment. The system is composed of two standalone units, which are an app and a physical box. Setting the input device (Roku) to 1080p resolution makes the system work. Would anything change if you used an Ethernet cable between your router and the Hue bridge? These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Starting to hate the sync box. Apple TV 4K, I have these issues as well. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Very happy!! The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. You may have an access point or two within your home if you like to use smart home devices. All you need to do is rollback the version of the Hue Sync app you are using. Lots of users have reported that they have various issues with the Hue Sync Box. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. 1-800-MY-APPLE, or, Sales and The Sync Box supports HDMI. 2. Hold the option key to show the Library folder. Can we ask, have you tried any other configurations? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. I dont have either of those options visible in my Apple TV settings when Im told that I should. Cmcruz32, User profile for user: September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Select your Wi-Fi network and tap Connect. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Is it possible to output Dolby Atmos and Dolby Vision? You can open it by typing %appdata% in the taskbar. Mine was turning off using HDMI out 2 on my Denon. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Related Reading: Is Philips Hue Z-Wave or Zigbee? All postings and use of the content on this site are subject to the. It's pretty simple to set uphere's how. Please note that all comments go into a moderation queue (to prevent blog spam). However for some users, they don't understand the charm in a practical moving watching experience. Im Tristan Perry, the guy behind Smart Home Point. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Smart Home Point 2019-2023. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. But you can rollback the version if you dont want to wait. You can check the apps data files. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. omissions and conduct of any third parties in connection with or related to your use of the site. However for some users, they dont understand the charm in a practical moving watching experience. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. First, download the Hue Sync app for your iPhone, iPad, or Android device. Mine especially has issues with Dolby Vision. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: JavaScript is disabled. 7. Hue Bridge required, not included. When one is found, tap. Select your Wi-Fi network and tap Connect. It should display a wide range of folders for apps installed on your device. What is different about the Apple product that it doesnt work? Click on the search icon on your taskbar and search for %appdata%. Connect the Hue sync box to power and your TV. TV signal drops until I reopen the Hue Sync app. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Luckily, there's an easy way to fix this. The fix for this one is surprisingly easy. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. This is because more users prefer the app over the box. If possible, we would also recommend updating the Philips Hue TV sync box. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. I have also gone through some research and come to some conclusions. ShYnNoK. Do Smart Plugs Catch Fire? Navigate to the HueSync folder (Roaming or Local). Download the Hue Sync mobile app from the App Store or Google Play Store. Yes, *Image on the television? Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Delete this folder. However, the Hue Sync Box really needs that reliable connection. 4. Can You Control Your AC with a Smart Plug? You also can keep the old installer files like Hue Sync Apps on your computer. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Hello just here to say you are my favorite person as this has fixed my issue too!! Many users tell me that their app would be lost connectivity once per hour. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. Youve probably already guessed the solution here. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Open the Hue Sync mobile app. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Ive fixed it. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. For many users, the Hue Sync Box should be ready to use right out of the box. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? This app allows you to do a lot of fun things, it is for both Mac and PC users. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Once those devices are good to go, youll need the Hue app. Apps are complicated pieces of software. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Seems like after the last box update nothing is working it's been a while now. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. For some problems, it is difficult for you to find solutions online. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Read more. Optional: Pair a TV remote to the Hue sync box. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Thanks and good question. What is the problem? Aug 22, 2020 6:17 AM in response to ShYnNoK. The No. Does your eye start adapting? I think almost everyone will like to watch movies, listen to music and play games. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Listen for two "power-up" tones a couple of seconds apart. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. A forum where Apple customers help each other with their products. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Do You HAVE To Use The Kasa App For Your Kasa Devices? As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out.