91% said yes. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. ", "I'm a very detailed and organized person. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. The program was a success, and upper management chose to keep it implemented for another six months. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. In the end, we awarded those with perfect attendance a $600 bonus. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. I've cleaned up your answer slightly to more successfully deliver your message. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. I manage this by focusing my energy on productive activities that are good for my work. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. It seems you would be a wonderful teammate to have around. I am an attentive listener and a compassionate caregiver. Nice work! I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. where i concurrently pursued a degree in both nursing and biological sciences. Most interviewers will interpret a cliche response like that as dodging the question. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Very nice answer. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Talk about your qualifications and skills that will help you to do this job well. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. "I am usually the 'ideas person' in team projects. We told her we were going to order it and it was supposed to be there that day. I even talk about what they are going through. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Also, avoid telling the interviewer that you get along with everyone all the time. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. If possible, avoid extreme responses that include speaking negatively of others or naming people. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. These go above and beyond what it means to provide compassionate care. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. "I have often been complimented on my relationship-building skills. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. ", "I have the basic procedural skills for this team position. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. ", "I was working in a clinic where the primary population was low income. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I document all necessary information as soon as possible so that the record is up to date and accurate. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Excellent! Definition. By seeing and understanding the history, I can help guide a plan moving forward for the team. Borja estimates that. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. We had a lot of concerns with patients not showing up for appointments when expected. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I will receive an email with the related information any time there is a major headline about the healthcare industry. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Very good answer! You must create your own answers, and be prepared for any interview question in any interview. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Nice! With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. First, I work in a system, and I respect that. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. When have you had to adapt to change in the workplace? She's fortunate to work from home, and makes about $32/hr w/ no degree. One is ABC, and the other is XYZ. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. I consider myself to be a strong relationship builder and take pride in my people skills. Finally, end your response by talking about the positive outcome. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. Ben Richardson, a principal in McKinsey's London office, conducted the . The patient, staying because of back surgery, was unable to hit the call button. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. You can begin with your recent education, family life, volunteer work, or talk about your travels. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. You are showing the interviewer that you are highly capable in either situation. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. Our date tracking prior to 2019 was not accurately kept. Would it ensure efficient workflows or more timely responses to other departments? Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. Answer dates might appear two to three weeks before they were published. Kaiser has over 300,000 employees with a large diverse workforce. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. ", "The people on the frontlines of a business are vital to the success of any organization. We do this by creating interview questions that we think you might be asked. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. There are no other roles for that position". I am always sure that when at home, my family gets my attention first. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. I know what I want to be done and how I want it done, so it's often easier to do it myself. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. What is the hiring process for remote jobs at Kaiser Permanente? If you can add in a little bit more about your education, that would round out your answer nicely. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. leader vs. follower). One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. The patient was angry and threatened to leave AMA. My idea was to talk to users of EHR systems at all levels. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. I would need to be trained in the new procedures. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. Also, I am organized, bilingual, and I have pharmaceutical knowledge. Deadline: October 5, 2022. I make sure the on hands are right for the computer to order what's on auto order. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. In addition to this podcast, I also subscribe to a couple of industry blogs. My weakness is taking on too much and not delegating. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. It sounds as though you are highly organized and methodical in your work. "A bit about me - I love to travel, read, and conduct research. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) Are there any specific action steps you would need to take to reach your goal of becoming a PA? Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. I continue to work on this on a daily basis. Click the card to flip . ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. I would also need a technologist to assist me who could adjust to my easy procedural style.". Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. It seems you have found that balance. I cope with these emotions by telling myself that it's not my story, it's the patient's story. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. I'm a good listener, and my coworkers and patients like that about me. Have a question or concern? Is this something junior staff can be involved in? Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. ", "I dislike when there's work politics. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Since I have two high school girls who are involved in music. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. Excellent! The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. Therefore, any date prior to 2019 might not be accurate. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. We do not claim our questions will be asked in any interview you may have. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. As the manager, I knew I could not let this behavior continue. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. Written by Ryan Brunner on November 21st, 2021. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. "I handle stress very well, and when you call my references, they will attest to this fact. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. The reason was a computer glitz that held the release of his chemotherapy. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". I am looking forward to getting into the routine of a career again. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Every person I care for has a story. "I dislike working in a negative, low morale environment that is plagued with office politics. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. I have trained myself to adapt my communication style, so a patient gets what they need. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Tell me about yourself. Consider sharing how patients react to the way you communicate. Did you consider how leaving AMA would impact his health and well-being? All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. This organization includes my scheduling, paperwork, and more. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. Sign In. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Find additional company focused interview questions by practicing from one of our industry sets. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. My documentation is strong, as well. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. My ideal environment is organized, collaborative, positive, energetic, and encouraging. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. Your version of customer service sounds warm, welcoming, and caring. Know peds RSV scenerio : it's big now on the news . If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Every day I learn something, and that's because I choose to get better. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. That way, it's easier to transition care, and the patient has all their info in the same place. Are there specific Kaiser volunteer opportunities you'd be interested in? I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. List several ways that you receive your industry knowledge and stay on top of trends. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. I've had a lot of success by focusing on building a reputation for consistency and follow-up. I am a people person and build relationships with my coworkers and patients alike. What does it mean after your phone interview. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". ", "When I started in Interventional Radiology, I was not trained in IR procedures. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. You've done well by answering diplomatically. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I have always been great at working behind the scenes with the result being efficiency for others. ", "I am super focused when I am stressed so I can make sure everything is done and correct. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Explore. Balancing empathy with honesty is key when communicating bad news. One of the toughest parts of communication can be delivering bad news to people with whom you work. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. ", "I would describe myself as a hard worker. Just like when I fill, I make sure the bottles are organized and in their place.". Talk to your interviewer about a time when have had to adjust to changes on the job. We also met the needs of our team by protecting the positive culture we had worked so hard to create. "I am a highly detailed person, and I thrive on having a high level of organization in my day. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. If they want help, Ill help any way I can. But when I'm home, I don't think about work. This is a very good example of your problem resolution skills. Our interview questions and answers do not represent any organization, school, or company on our site. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting.