Join the 248 people who've already contributed. The toilets are extremely dirty as well as the showers. I use both the free weights, machines and also classes. Find out how we combat fake reviews. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Good luck getting them to answer the phone. How many stars would you give TruGym? The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. I choose at this time to cancel our memberships and truGym continued to take money from my account. There were a lot of guys when we went waiting outside. Verification can help ensure real people write reviews about real companies. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk How many stars would you give TruGym? This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Don't trust the staff at face value. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Trugym is just at the level that suits me. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 How many stars would you give TruGym? it's never the same amount and do not expect any sort of customer service! The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. I was asked if Id like to suspend or cancel my membership. Contact your local truGym via our online contact form. However I have a major issue with the classes that are run as well as the management of the club. Gym is always clean and range of machines is good. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. TWO WEEKS go by and nothing. Terrible service. Les Mills instructors are required to complete updated training twice a year to remain accredited. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Consistently fail to keep to their own opening and closing times. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Voice your opinion today and hear what 263 customers have already said. Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot | Read 101-120 Reviews out of 258 How many stars would you give TruGym? I email head office never got a reply. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Here are 8 tips for writing great reviews. Your cars are not safe! I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. 1/pool too cold to use from me joining in November to February. Be proactive by paying attention to the customer's needs and offering help or recommendations . ?TruGym this is unlawful and action is being taken. Bit apprehensive being a female in my 50s. 2023 Trustpilot, Inc. All rights reserved. The staff, although minimal, are friendly and helpful. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. TruGym Stevenage. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. No contract options, student memberships, corporate offers, or pay for the year up front. so you can relax after your workout. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! I paid for a year membership and at that point had several months left. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Join the 242 people who've already contributed. This gym offers friendly staff with excellent personal trainers. This hasn't happened and all attempts to contact them regarding this is being ignored. 2023 Trustpilot, Inc. All rights reserved. Join the 261 people who've already contributed. a nice open plan gym. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Totally disgusted with the service offered with no thought or effort of building a customer relationship. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Like a sauna. Finally. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. The pool is excellent. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Your experience matters. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Fuming to be honest. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | Read 241-259 Reviews out of 259. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. It's a public swimming baths not a gym. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Find out how we combat fake reviews. Dreadful management of memberships Id avoid this company and invest elsewhere! Friendly staff always happy to help. Join the 261 people who've already contributed. I am very disappointed that you have emailed me as a new member. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. They are young, inexperienced and basically don't want to be there. Very shocking, and it looks like I'm one of many many cases. We use dedicated people and clever technology to safeguard our platform. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Awful!! Date of experience: 19 February 2018 This resulted in TruGym blocking me me on twitter. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Still waiting on a response to my request for a refund. This was a friendly gym in Boston Lincolnshire. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Try to greet customers with a smile and always be courteous and respectful. Your experience matters. | Read 21-40 Reviews out of 266 I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. They now refuse to refund monies taken. Your experience matters.