After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Full Ticketek Refundable terms and conditions of sale can be viewed here. An Ed Sheeran fan shared a screenshot of their Ticketek message. Who is entitled to a concession or child ticket? New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. What are the terms of concession tickets? Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Be sure to select the discounted 'member' ticket. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster How does Ticketek remember my preferences when I return? Where do I select Mobile Ticket delivery? If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. My AFL Membership card has not yet arrived, what should I do? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Yes, you are able to use multiple Ticketek Gift Vouchers. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Going to an event with a social club, company, school, family or friends? Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. What are the reasons I can request a refund if I have purchased Refundable tickets? Yes - there should be no issue using a phone that has a clear screen protector. Safe, Fast and Verified This means that for each event, tickets become available in order of best seating according to the promoter. Venue/City Box Office - collect tickets when you arrive in New Zealand. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. No, you can continue to use your mobile ticket. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm If magnified, the display may be blurry. My Ticketek; Gift Vouchers; If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. 2 0 obj Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Sell tickets directly from your Ticketek Account. How do I make a wheelchair or Accessible Seating booking? This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. We also regularly monitor our ticketing system for suspicious transactions. endobj Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). More information relating to mobile ticketing will be communicated in the lead up to the season. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Ticketek will only mail tickets to the residential address of the credit/debit card holder. Gift Vouchers can be purchased for specific events when available. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Your confirmation email will include all of your delivery details, plus your customer information. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. How do I purchase a Ticketek Gift Voucher? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Refer to specific details at each venue regarding accessing the stadium/park. ) You may be required to submit to a search of your person and/or possessions before entering the event. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. If this does not answer your queries, our friendly team will be happy to assist. Enter the required information in the fields provided. Choose the best delivery option that suits you. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). How can I find AFL Membership on a match day? Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. What can I redeem my Ticketek Gift Voucher for? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 You can purchase and reserve tickets in any combination up to the ticket limit for the event. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. The MCG does apply an additional transaction fee. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. You will get an error message if you enter the Voucher ID incorrectly. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. What does Ticketek do to prevent scalping? Ticketek boosts UK presence with Motorpoint Arena Nottingham deal Some events have more than one price type. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Upgrading Member Access via Ticketek (AFL) - Collingwood FC If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Please be aware your membership number will never change throughout your years of membership. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. The original expiry date still applies to any balance remaining on your voucher. Version 5.22 B82 R0 Have more questions about Ticketek Gift Vouchers? Visit the Ticketek Groups page for more information. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Can I use more than one Ticketek Gift Voucher in the same transaction? CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. All venues have seating options available for patrons in wheelchairs or who require assistance. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. When you book online you cannot choose the location of your seat. How do I arrange for a new membership card to be sent out? RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Can I request a refund if I accidentally selected the Refundable tickets option? Your barcode to access tickets is generated upon your renewal. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. How do I add my mobile tickets to the Ticket Wallet? Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Invitee B starts purchasing two seats from hold. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. No, Ticketek Gift Vouchers are not reloadable. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Invitee A changes their mind and does not proceed with their purchase. Can I purchase tickets through the mobile site? Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. I would still like my tickets mailed to me at my overseas address, is this possible? Write a review Ask a question. Proof of purchase may be required for any refund or exchange. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). An invitee purchasing seats can select up to the maximum seats currently remaining for the group. How can I get Ticketek to sell tickets to my event? No, only Mobile Tickets can be added into your Passbook. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). When can I request a refund if I have purchased Refundable tickets? to collect tickets. Change My Location You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. If you arrive late, you may not be admitted until a suitable break in the event. What are the terms of General Admission (GA)? The email account that the message has been sent to is closed. What happens if I forget my phone or my battery dies at the venue? Are Refundable tickets available through Ticketek Marketplace? You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. What does General Admission (GA) mean? You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Upload your ticket. Terms & Conditions of Sale | Ticketek Australia Do I need to add to Passbook to gain entry into the venue? Can I buy tickets from unauthorised sellers such as online auction sites like eBay? If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Are there any events I can't use my Ticketek Gift Voucher for? Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. endobj Tour dates Ticketek is selling for the following venues only. Can I request a partial refund on my purchase if I have selected Refundable tickets? What if a show is cancelled or postponed? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Yes, if you don't log in you will see a selection of national events. Will the event be reserved seating or general admission. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Am I able to 'top up' my Ticketek Voucher with more credit? Yes, it will. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Will I see personalised content on the mobile site? Replacement cards cost $10. They will be assigned the seats nearest the original purchaser. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Request details from Ticketek when booking your ticket. Can I change to Refundable tickets after I've bought my tickets? To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. You will need to provide some form of ID so that the staff can access your Ticketek account details. Ticketek Marketplace - Buy and Sell Tickets Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Restricted view refers to seats that have restricted viewing of the stage or event. General Admission (GA) is an unreserved section/event where seating is not reserved for you. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site.