It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Will I receive all of the items on my order at the same time? Had to wait almost 2 month for a chairs and drawers. We tried every possible method to inflate without, and it just. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. Ask for Tricia and she can be of great help! It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. The least they can do is have great customer support for the prices they charge. Many of our pieces are as unique as the artisan that made them. The furniture is decent at best but totally not worth it with such poor service. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. We also ensure all reviews are published without moderation. I ordered several dining chairs that kept coming in damaged. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. They wont even send anyone to look at it. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Within a couple of months the item began peeling. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. Comenity Reviews. He was super friendly and helpful. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. We have since been back to order additional items. My residence wont be ready for weeks. We want you to love your new piece as much as we do. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. If you received a UPS Ship Notification email, you may track your shipment at ups.com. With a keen eye for details, love for . Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Does someone need to be home to accept my delivery? | Read 21-40 Reviews out of 40 Much better service from both. Thank you Tracy. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. It's was a big change but being empty nesters we felt it was time. I agree with all of the 1-star comments. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. I was thrilled with my order of outdoor patio furniture from Arhaus. We highly recommend them and will be certain to work with them again. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. She took a look at the rest of the house, consequently I bought more furniture! They did not question anything that we called. This is a high end store with dollar store customer service. Cannot be returned. Transferred to representative who can't help or is wrong. From looking at other recent reviews on various forums I'm not alone. 68. Date of experience: 08 October 2022 I'm giving this 3 stars because I had both good and bad experiences in this store. I need to return the lamp and no customer service rep seems to know how to accomplish this task. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Join the 41 people who've already reviewed Arhaus. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. From looking at other recent reviews on various forums I'm not alone. All appeared sturdy and well constructed compared to other places I had visited. Companies can ask for reviews via automatic invitations. Luckily for us, Alyssa, the store manager, took over our account. The furniture and accessories really fits with our collective tastes. They don't call or email back. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. This plan will also cover seam separation. Beautiful quality furniture. Some mixed feedback about delivery. I decided to return the blankets and Arhaus sent me a shipping label. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? I purchased several pieces of furniture from Arhaus. If you don't want to deal with headaches, order everything online!! Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. We will definitely be repeat customers. They're awesome! After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. About. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. To be removed from our postal mailing list, unsubscribe here. Poor customer service. She took us to the second floor and when I got off the elevator I saw it immediately. Is Arhaus an environmentally conscious company? This is not something that I would have expected from a $3000 dining table. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. "We Are Very Disappointed with Arhaus quality and customer service. We ordered six leather dining room chairs. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. They sure asked me to pay for the furniture right away. For your convenience, Arhaus provides guest checkout - no account is needed to order online. Sat, Mar 23, 2013 : 4:55 a.m. When it arrived, it had a stain on it--water stain? Guess im out $250. Join the 39 people who've already reviewed Arhaus. Staff all Wearing masks, and everything is very clean. I mailed both boxes back to Ahaus the same day. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Find out how we combat fake reviews. They promised a discount. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Daniel approach us and I shared my concerns. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. I called Arhaus a week and a half later. Arhaus don't manufacture their . What a beautiful store! A The phone number for Arhaus is: (913) 663-0250. Thank you to Tricia and Michael for all of the help with our furniture purchases! My chairs also came in less than 1 week in perfect condition! Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. What if my items do not fit upon delivery? An individual 18 years or older, must be home to accept furniture delivery and inspect your order. They are awful at customer service and do not stand behind their product. I contacted Arhaus service and discovered that the warranty was only thirty days. Do you offer in-home design consultations? Instructions to log into the Arhaus credit card account. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. I have spoken to numerous managers, concierge managers and etc and so far nothing. The couch bent in the middle and was closer to the floor than the ends. I do and I don't like this place. Not to mention terrible quality. Delivery time is problematic with this company. No follow through yet again. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. The rooms not only look gorgeous but are functional and comfortable. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. They took longer than expected. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. I was sent a second label that i used for the second box. We'll be returning here for many years to come. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. $2650 and after 7 months, we still cant use the sleeper. Well it is now October 4th and I'm yet to hear back or have my issues resolved. I had to post a review for Arhaus in University Towne Center, La Jolla. The 2nd one got had a chip on the top and an off color board. So it was that time of life again, furniture shopping time. I ordered my furniture in February of 2022. Return Policy: 14-60 Days With Restrictions. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Kudos to Tracy the designer who helped us. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. This issue is going on over a year. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. We would definitely buy here ! The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. He offered different seating options to match the table within our budget. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. How do I calculate the delivery fee to my area? I just ordered too much ;). We purchased a Taylor couch set with love seat, chair and three person/long couch. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The pros: Nicely designed, modern sofas and sectionals. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. Loved working with Etta and Chris. If you placed your order in a store, contact your Design Consultant. Will you share my email, home, or business address with other companies? If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Please contact Arhaus for details. When they delivered in Nov 2021 they were the wrong chairs. You know those sales people that just bug? Delete Read trusted and proven furniture store reviews from thousands of real customers. (It took me multiple visits to make final decisions on my purchases). It is a bad product as it provides them way too much room to deny claims. . We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! I hope Arhaus realizes what an asset they have in her. They expected me to put the old cushion in the new cover. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Arhaus is a handcrafted furniture brand that was founded in 1986. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Most of our products and custom options are available online, however not all pieces are shown. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. The new Arhaus store in Colorado Springs is horrible. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Had a very helpful designer who gave us numerous options and ideas. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? I was "disconnected" by phone 3 times. Clearance Items (marked Last Chance! The delivery was on time and the associates were extremely professional. 2022-2023 Slumber Search $1,000 Scholarship. The delivery process was painful and required baby sitting. They were both delivered a week later. | Consumer Comment It was delayed in May, promised it would arrive in late June. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. I apparently ordered a custom outdoor furniture set. I cannot thank Kat and Michael enough. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. I have no issues with the quality of the furniture. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. Arhaus has beautiful and unique things. Thank you to Daniel and Michael as well as the professional delivery team. NO. The pillows are easy to wipe down too. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Run don't walk away from Arhaus! I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Do you ship to Canada or other international destinations? People that come over say the room belongs in a magazine. No problem with ordering, delivery etc. BEAUTIFUL FURNITURE STORE ! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. You send in pictures and they say nothing we can do. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Overall I am I giving this a 4 star because of Tricia. You have successfully subscribed to our list. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. The deliveries went smoothly and my purchases arrived quickly. Posted: February 21, 2023. Learn more about purchasing Worry-Free Protection Plans. For this reason, we will be purchasing the Tahoe & we will continue to work with David. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. We purchased this table a year. This was my first and last Arhaus experience. Claim your profile to access Trustpilots free business tools and connect with customers. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. Made to your specifications and submitted for production at the time of your order. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. The package arrived in two boxes. I chose new ones. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Request your free catalog. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. They arrive twice in the wrong color. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Key Responsibilities. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Here I am 3 months later and issue still not resolved. We find forgotten antiques and give them new life. Hudson, OH. However, the actual colors you see will depend on your computer monitor. No one called. The customer service of the entire company is appalling. The Palmer bedroom set we purchased looks great and very impressed with the quality. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. All quality and service has been phenomenal. Wife desired a unique dining table with stone inlays priced at $6200- wow. Beautiful furniture at shocking prices. We've decided to keep it although we're not really happy with what we got. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Anyone would miss this. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. I bought $4500 worth of stuff on the website and they charged me $5500. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. We'll be back! It's for sure my favorite furniture store in San Diego! Now I just call her at Arhaus and tell her what I want. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). Its total bs. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. The covers are easy to use and help me make this furniture last forever. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Should you notice an inconsistency, please contact Arhaus. 4. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. All the dishes I paid full price for and I didn't get to use have since gone on sale. I would not recommend this place. Go in and take a look, you'll be surprised at the quality, variety and the prices! Debra Cleare helped us with bedroom furniture, accessories and tables. Awesome ordering process! This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. ! You can also visit one of our stores. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. If you are looking to work with anyone, we recommend working with David for sure. Customer service's response was that since they are natural wood, it is expected they will have natural variations. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered?