The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Once I listed a new in box item as white when it was really blue. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. However, for large packages and certain types of express service, UPS is the cheaper . For approved returns, Mercari provides a free shipping label to the Buyer. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Select Order Not as Described. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Everyone is covered except the credit card holder, whoever that is. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. They then go to Etsy and order the item from me at full price using a suspect credit card number. Copyright 1995-2023 eBay Inc. All Rights Reserved. This months episode of the eBay Seller Spotlight podcast is live! I have been talking to someone with same story Im trying to buy a car. Add any photos you have of the wrong package. A buyer from Europe orders at item and pays for it. A buyer happily purchases your item. But if he has balls to carry on, follow up with post master complaint. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. 26-05-2020 I know I have to send the refund regardless, right? The one I received is as per the photo. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. CHAPTER XIII. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. This is why I take photos of the item with the eBay paperwork. Along with photographing everything, try to record any identifying details about the item. Buyer claims wrong item and gets a refund despite - Welcome to the I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay All such complaints from sellers are simply ignored, as profit takes precedence over reason. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Ebay always takes out the fees and send the remaining money to the Bank on file. I sent a seller an offer on an item and she accepted. Buyer returned different item - General Selling on Amazon Questions Yes it would be a pain. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. For more information, please see our Otherwise she wouldn't have bothered. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. It was already on the way. Cause his photo shows a like kind of item but not the brand or pattern I sent. I don't know what it actually takes for them to get banned. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Once they have the code, they disappear and make off with your gift card balance. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Example: The listing said "new," but the item was clearly used. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? How do they sell my exclusive manufactured trademarked product for lees than I do?? The status says the item was "Delivered to agent," so the item shows as delivered. If the item is sold for more than $750 the item must have signature delivery proof. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Exchanges and Replacements - Amazon Customer Service Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Finish enrollment at any CLEAR airport location next time you fly. People are getting desperate, violent and all kinds of other things lately. I sold 4 of the same items. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. But I would like to reach more buyers. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Phone eBay and they said I should have tried harder. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. 03:21 PM. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Be sure to put all your points and pics across to amazon before you decide to return the item back to them. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I have sent the item you ordered to the address on file with ebay. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. We had a top where it was returned with snot. Could you explain a bit what steps you take when shipping? Welcome to the Selling board! This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. or the buyer? They may even provide photos of the broken item. eBay will not assist with a transaction that occurred beyond its purview. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. The item's condition was misrepresented. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Once payment is confirmed you ship it promptly. Update 2: So my next step was to file claim with UPS. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I wanted to get some advice before I contacted, but I had planned to, yes. by asking the buyer questions or calling the post office? Create an account to follow your favorite communities and start taking part in conversations. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. When a buyer wants to return an item and be issued a refund, here is what you do first. In this case, the purchase may be completed without flaw. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on To cancel your order: Go to My Purchases. So unfair. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Dollars. There's no possible way I sent the wrong item so he's trying to scam me.